Online Training Center
KACCSHomeTraining CoursesNational CertificationPurchaseContactFAQsLogin

Free Tutorials -

CO101 - Using Effective Communication Methods

Communication and organizational success are directly related. Good communication can have a positive and mobilizing effect on employees. Poor communication can produce powerful negative consequences. In this tutorial, we cover practices that will help managers and supervisors to become more effective communicators.

Access
Tutorial

CO102 - Writing for Results

How long has it been since you took a writing course? For many of us, it has been quite some time. Yet all supervisors and managers must write letters, emails, memos, and reports. This can be an agonizing process. Expressing exactly what you want to say clearly, concisely, and correctly is a difficult task. In this tutorial, we will review writing techniques that will help you perform this task.

Access
Tutorial

CO103 - Making Powerful Presentations

If you are like most people, speaking to groups and making presentations can make you nervous. This tutorial will show you how you can channel this nervousness into a positive force to make powerful presentations. The tutorial focuses on time-proven practices you can follow to increase your effectiveness when making presentations.

Access
Tutorial

CO104 - Conducting Efficient Meetings

When carefully planned and executed, meetings are an efficient way of disseminating information, exchanging ideas, problem-solving, and arriving at decisions. This tutorial discusses the steps and techniques involved in planning and directing efficient meetings.

Access
Tutorial

CO105 - Providing Constructive Feedback

Feedback is a potent tool for a supervisor or manager. Used correctly, it can enhance the effectiveness, self-esteem, and morale of your employees. In this tutorial, we explore the most important aspects of giving feedback.

Access
Tutorial

CO106 - Communicating Beyond Words

All communication tactics beyond the limits of spoken or written words are commonly classified as “nonverbal” communication. Nonverbal behavior refers to actions such as facial expressions, gestures, postures, positions, and various movements of the body. It is not possible to be an effective communicator if you are unaware of or ignore nonverbal behaviors. This tutorial discusses the use of nonverbal behaviors and techniques to enhance communication.

Access
Tutorial

CO107 - Active Listening Techniques

Listening is a skill that has a dramatic impact on your interactions and relationships with others - at work and elsewhere. This tutorial focuses on active listening techniques for managers and supervisors. Following the do's and do not's described in this tutorial will improve your listening efficiency.

Access
Tutorial

CO108 - Communicating with the Media - Interviews

Communicating effectively with the media is important to the success of many career schools. Perception is reality. How people perceive your presentation during a media interview will be the basis on which they will form their opinions. Their perception is not just what you said, but also how you said it and how you looked. This tutorial outlines the key elements in doing media interviews.

Access
Tutorial

CO109 - Receiving and Responding to Feedback Constructively

The feedback process is crucial to ongoing professional development and to performance improvement in the workplace. Providing feedback, though, is only part of the communication process. Receiving feedback and responding to it are also key elements. This tutorial examines the importance of feedback and provides techniques for receiving it effectively and responding to it constructively, yielding positive performance results.

Access
Tutorial